Thank you for visiting Print Genie's Online Store. We hope you enjoyed your shopping experience, and when you receive your purchase, that you'll be completely happy.
Some legal bits :-
1. Introduction
These terms and conditions (the "Terms") set out your rights and obligations, and those of Print Genie ("we" or "us"), in relation to this website, https://printgenie.co.za (the "Website"), and any products, services and material of any kind available through the Site or us (the "Services").
When we refer to "PrintGenie" in these Terms, we mean us, the Site and/or the Services, according to the context.
By registering with us, you accept that you are entering into a contract with us under these Terms. People who register with us establish an "Account", and become "Users". Visitors to us who do not register, but who nevertheless use the Site, affirm that they are bound by these Terms each time they access the website.
If you do not agree to these Terms, you must not use this Website.
You will be able to access most areas of the website without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register.
2. Ordering from us
2.1. Product description
We use our reasonable endeavours to make sure that every product on our website is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.
2.2. Placing your order
A contract for the purchase of a product is created as follows:
The User places the order on the website by pressing an order confirmation button ("Checkout") at the end of the checkout process: if the product in question includes content selected by the User it is a "personalised product".
By confirming your order, you are agreeing to purchase the product you have selected
At this point, we take payment for your order by means of your nominated payment method
We will send to you a confirmation email detailing your order, and other information we must provide to you
From time to time, we may reject an order for the following reasons:
If, unfortunately, we do not have your chosen product in stock
Where for some reason your payment is returned
If there has been a relevant pricing or product description error
If your order otherwise breaches any of the requirements of these Terms
The use of images you sent for a personalised product which are corrupted, unsupported technically or inadequately pixelated
We suspect that the order has been placed fraudulently
It appears that the order mistakenly duplicates another order
If your order is rejected, we will contact you to confirm this.
There are limited circumstances in which you may cancel an order after it has been made – see section 5 on this.
Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.
If you do not agree to these Terms, you must not use this website.
2.3. Personalising products
We aim to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt. As a courtesy, we may allow you to make changes to your order whilst its status on your 'Order History' (under the 'My Account' tab) shows as 'Order Processing': if it is not possible to make the change on-screen (which depends upon the product ordered), then you will need to contact us by email on orders@customizables.co.za ASAP. We will endevour to reply as soon as possible. Please remember delays may occur if after hours, public holidays etc.
If you are sending a photo, images must be in JPEG/TIFF/BMP/PNG format. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, we may contact you to let you know that the image may not appear very well on the selected personalised product.
By uploading, posting, contributing or including any content or material in a personalised product, you grant us a non-exclusive, royalty-free, irrevocable licence to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order to conform it to our or the requirements of the product you have ordered (such as by cropping images).
2.4. Content Rules
We do not permit personalised products to include any content or material which:
infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product
infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality contravenes any applicable law (including, without limitation, any criminal law) or regulation is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person misrepresents identity or impersonates any person includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group may harass, upset, embarrass or alarm any person
gives the impression that it emanates from or has been approved by us advocates, promotes or assists any unlawful act
The above are our Content Rules.
2.5 Ordering multiple products
When ordering multiple products as part of the same order, we will inform you by email as to whether they will (or can) be despatched on the same day or as part of the same delivery
2.6. Payment
At Print Genie's Online Store, you can pay for your products using credit card or debit card which we make available to you at the time of your order.
3. Supply and pricing of products
3.1. Supply of Products
All products sold by us through our Website are sourced locally. There may be times when our suppliers do not have stock of your specific item in which case we will notify you with either the option to change your order, or, at our discretion, provide a refund.
3.2. Prices and VAT
All prices of products shown on the Website are all inclusive. We trade as a sole proprietor and not Vat registered
3.3. Postage and packaging charges
All prices of items are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you place your order.
4. Delivery
During the order process, we will generally notify you of the despatch dates available and the expected timeframe for receiving your order; however, we cannot guarantee delivery dates or times as this is mostly handled by 3rd party operators / services.
Expected delivery times and charges will differ depending on which products you order. More details are set out below.
4.1. General despatch information
The despatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.
Your order is likely to arrive much faster if you use a postcode
You can check that you have the correct postcode by using the Post Office's postcode finder on their website. To state the obvious, we are not responsible for the accuracy of the Post Office's postcode finder It is your responsibility to ensure that the delivery address you provide for any order you place is correct
You can find more detail around delivery of our products here
4.2. Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as flooding, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike).
5. Changing or cancelling an order
Before you request a change or cancellation, it is best to check the status of your order by going to 'Order History', which can be found under the 'My Account' tab. Orders can only be changed or cancelled if the status is on 'Order Received'. If the status displays 'Order Processing' then it has already been entered into the printing queue and, unfortunately, cannot be amended or cancelled.
It is best to email us ASAP if you need to cancel or change your order on printgenie720@gmail.com. Please include your orders details as sent to you via our emailing system when you ordered.
Emails are answered during business hours (Monday - Friday 8.00am - 5.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes requested in the email.
6. Returns and refunds
We always send your products in perfect condition and strict quality control measures are in place before and during dispatch. However, occasionally, a problem can arise. In the unlikely event that a product is damaged during the process of delivery via your courier or the PUDO system, this is out of our control, and we cannot be held responsible by a 3rd party service provider.
